If you’re a delivery rider or an avid fan of motorcycle delivery services like Grab, Foodpanda, Lalamove and such, you may already heard of the problem delivery riders termed as “fake booking”.
This particular problem arose in the midst of the pandemic as more and more people resort to online delivery apps for purchases of consumer goods such as fast-food items, medicine, household products and alike. After the rider received the order from the merchant store, the violating customer would cancel the order rendering the rider a negative rating. Some would even go as far as cancelling the order even if its already received especially if it was paid thru online paying processes like GCash and cards so the violating customer can get back what he paid or a fraction of how much the bill is.
Last week, the Senate approved on the third and final reading of Senate Bill 2302 or better known as the “Food, Grocery and Pharmacy Delivery Services Protection Act”, which criminalizes “hoax ordering” and fake bookings to protect delivery riders from scammers and abusive customers that render the delivery service. We clearly hope that this bill would pass throughout its process and be a legal law so that our economic frontliners will have added protection and peace of mind.
photos from PNA, copy of bill from Senate
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