DOTr instructs Toll Operators, assures Senate to act on the RFID fiasco

Date posted on December 20, 2020
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The Department of Transportation (DOTr) officials, led by Secretary Arthur Tugade, faced the Senate Public Services Committee virtually on 17 December 2020.


In his Opening Statement, Secretary Tugade initially laid down the observations and instructions he gave particularly to the toll operators as a result of his surprise inspection at the Balintawak and Mindanao Avenue Toll exits last 9 December 2020.

DOTr Secretary Arthur Tugade

These include:

(1) Conversion of Emergency signages to Cash signages;

(2) Transfer/ repositioning of Radio Frequency Identification (RFID) stickering and reloading sites to gasoline stations, larger areas away from the toll plaza;

(3) Putting a designated lane for RFID and cash lanes;

(4) Allowing Ambulances/vehicles used for law enforcement to pass through any lane;

(5) Study of the removal of barriers;

(6) Placing of separate RFID and Cash lanes in Small Toll Plazas;

(7) Increase of wattage specification for RFID sensors.

Photo source: NLEX Corp



The Transportation chief and his key officials readily answered and clarified issues raised by the senators and assured them that the transportation agency is carefully studying the implementation of the 100% cashless transaction by giving extension to the toll operators to improve their system, and to provide quality service to motorists, while adapting to digitization and ensuring health and safety of the Filipinos.

“’Yung unang effectivity ng November 2, sinabi kong gawing December 1. Pagkatapos, pagkarating ng December 1, dahilan sa karanasan na ‘yan, among others, sinabi ko dapat i-maintain pa rin ang cash booth, dapat i-maintain pa rin ang cash transactions at walang huhulihin at pagmumultahin,” Secretary Tugade expressed.

Secretary Tugade also directed the Toll Regulatory Board to deploy roving and stationed toll marshalls, conduct regular monthly audit with daily reports from toll marshalls and intensify enforcement.

Further, Secretary Tugade gave the senators assurance of action after the conduct of the hearing.

Today, I came, I listened and I learned, and because of that, I promise you, madame Chair, I will act,” the Transport Chief emphasized.


Source : Dept. of Transportation

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